How to cancel your CenturyLink account

About CenturyLink

CenturyLink is a global technology company that was founded in 1930 and is headquartered in Monroe, Louisiana. CenturyLink provides communications, network services, cloud solutions, and managed services to its customers worldwide. Services provided by CenturyLink include local and long-distance voice calling, broadband internet, internet hosting including both managed and cloud hosting services, VoIP services, data integration, information technology support services, and various other related ancillary services. As of 2018, the company reported 45,000 employees and revenues of 23.443 billion dollars.

Residential customers may obtain internet service, home phone services, television through a partnership with DirecTV, or bundles containing various combinations of these services through their CenturyLink subscription. Internet pricing is based on download speeds with the up to 20 Mbps package priced at $45.00 per month online, the 40-80 Mbps package priced at $55.00 per month normally but discounted online to $45.00 per month, and the 100-140 Mbps package priced at $55.00 per month online. Television packages from DirecTV range in price from $35.00 to $60.00 per month depending on the channels included in the chosen package. Bundle pricing offers a discount but will vary depending on the details of the package chosen.

Internet plans with CenturyLink do not have a commitment term and can be cancelled at any time. DirecTV pricing may require a commitment term however, so customers should check the details of their plan for more information. Refunds may or may not be available for cancellations depending on the terms of your plan. More information can be found below to help you with cancelling your CenturyLink service or services.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Account Number
Last 4 digits of Social Security Number

How to Cancel CenturyLink by Phone (Live Agent)

Step 1. Contact the business at 800-201-4099
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Ask the representative if you will be charged again
Step 6. Retain the confirmation information you’re given

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